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Exchange & Refunds

Exchange & Refunds

How and when can I exchange or refund a product?
Watch is only exchangeable in Original Good condition within 7 days.
Following the sales of goods act and Lemon law

Is there any warranty on the watches ?
Warranty Conditions
ALL watches comes with minimum ONE year warranty on the mechanisms.
The guarantee covers material and manufacturing defects existing at the time of delivery occuring within ONE or TWO years (depending on brands) of the purchase date.
The warranty only effective if the certificate is dated, fully and correctly completed and officially stamp.

The manufacturer's warranty does not cover :
Battery life
Normal wear and tear and aging (eg scratch crystal; alternation of corolor and/or material of non metallic straps and chains, such as leather, textile, rubber; everyday wear and tear and aging of color coatings)
Glass breakage
Malfunctions or damage caused by inapporpriate treatment, accident, misuse, neglect or excesive strain
Watch handled by non-authorised persons (eg battery replacement, services or repairs) or which has been altered in its original condition.

However, watch servicing is still available at charges apprpriate for the service or replacement parts required.

I am a tourist, do I get warranty on the watches ?
Yes. Warranty is international. Just need to visit brand service centre in your country or the nearest authorised dealer in your country to be sent for servicing.

What forms of payment available ?
Cash, Nets, Credit Card, Debit Cards and Interest Free Instalment (minimum $500)

Can I exchange between stores?
No, we apologize for the inconvenience.

Can I return a product and get a cash refund?
No, once product is bought, it is non- refundable.


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Main Office: 2 Sims Close #06-02
Gemini@Sims, Singapore 387298

T: +65 6732 7673 / F: +65 6734 8816
Opening hours: 9.30am – 6.00pm Weekdays

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+65 6732 7673

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