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Shipping & Delivery

Shipping & Delivery


How do I track my order status?
You can track your order online with your tracking number via this website:

What are the shipping rates and surcharges?
We offer free shipping for all purchases.

My order hasn't arrived.
We aim to deliver your items in the fastest time possible. While most of items do arrive on time, there are occasional postage delays, especially over the weekends or busy schedule due to Public Holiday such as Christmas and Chinese New Year.

If your item hasn’t arrived after 10 working days (for domestic orders) or 18 working days (for international orders) please email us at

Can I place an order online but collect in-store?
Yes you can. Upon receiving your order, we will arrange your item to be transported to the collection store of your choice. Once your item has arrived at the store, we will send you an email to inform you that your item is ready for collection. You will usually receive an email on the status update within 1 – 2 working days after placing order.

Kindly do not attempt collection until you have received a confirmation from us.

What if I need my order urgently?
You can collect your order as soon as in 2 hours upon order confirmation. Simply call the outlet with your order number upon order placement and our friendly staff will assist with preparing your order.


WE LOVE To hear from you

Main Office: 2 Sims Close #06-02
Gemini@Sims, Singapore 387298

T: +65 6732 7673 / F: +65 6734 8816
Opening hours: 9.30am – 6.00pm Weekdays

General Enquiries
+65 6732 7673

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